Processing & Shipping

Processing & Shipping

Order Processing

Processing time for orders shipping with ground shipping is 3-5 business days. Orders placed with expedited shipping options will be shipped the next business day.

Once an order has been submitted, a confirmation email will be sent to the email address provided with your order.

After your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.

Regular Brixton order fulfillment hours are 6am-2:30pm PST, Mon-Fri (Excluding Holidays). We ship from our distribution center in Southern California. Any orders placed on the weekend or during holidays will begin processing on the next following business day (excluding holidays).

Track your order

Cancel or Modify Order

To cancel an order, please immediately call our Customer Service department at 866-264-4245 or email at customerservice@brixton.com. We cannot guarantee that cancellation will be possible.

Once an order has been submitted, its contents cannot be modified. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.

Order Fulfillment

If an order cannot be fulfilled, the order will be cancelled within 1-4 business days and the payment authorization will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional time for the funds to return to your account depending on your bank’s policies.

If one or more items in an order are found to be out of stock, Brixton will proceed with shipping the remaining items and adjust the order subtotal to reflect these changes. The customer will be notified within the shipment email sent out after the order has left our facility. At this time, we are unable to make substitutions for out of stock items.

Shipping Rates

Within the US, all non-brimmed hat orders under $99 are charged a shipping fee starting at $7. Brimmed hat orders under $99 are charged a shipping fee starting at $15. Orders over $99 ship for FREE within the continental US! You will find the shipping rates available for your order after providing your shipping address during the checkout process.

Domestic

The following shipping options are available for U.S. orders:

  • UPS Ground (2-7 business days in the contiguous U.S. Delivery Monday - Saturday. It may take additional time for packages to ship outside of the contiguous U.S.)
  • UPS Express, 2-3 business days (No weekend delivery. No PO boxes)
  • UPS Next Day Expedited, 1 business days (No weekend delivery. No PO boxes)