FAQs

FAQ's

Order Placement

Q: How do I place an order through the Brixton website?

To select items for an order, choose the color, size and quantity and add to your shopping cart. If the desired color or size is unable to be selected, this indicates the item in the desired color and size is out of stock. Once you have selected the items for order, click through to your cart to complete the checkout process.

Availability

Q: What happens if my item is out of stock?

If an item(s) selected on your order is out of stock, a notification will be sent to the email address provided and payment will be cancelled. At this time, we are unable to make substitutes for out of stock items in your order.

Please note: Order Confirmation emails are automated emails that are sent prior to contacting you about an Out of Stock item.

Q: Does Brixton restock products and/or can I be notified if an item restocks?

Many Brixton products are limited edition and will not restock after quantities run out on our website. We do our best to provide a broad variety of options for our customers. Therefore, while some of our styles in apparel, headwear and accessories will carry over from season to season, they may come in different colors or fabrics.

We do offer restocking email notifications for out of stock products, but there is no guarantee that out of stock products will be restocked.

Brixton Retail Stores

Q: Can I return my website order to a Brixton Store location?

Yes, you can return or exhange your order at one of our Brixton store locations and with no additional restocking fee.

Stockists

Q: If the Brixton product that I want is not available on the website, where can I find it?

If a product is out of stock or not available on our website, check out our Find a Store tab to locate nearby shops and online retailers that carry Brixton products. Please note that we do not have current inventory information for our retailers. If you’d like to inquire about a specific product, please reach out to a store directly using the provided contact info.

Sizing

Q: How do I determine my hat size?

All of Brixton’s Men's and Women's headwear sizing are based upon the measurements indicated on the Sizing page. To pick your appropriate hat size, measure around your head where you would like the base or brim of the hat to sit in inches or centimeters. If you do not have a soft measuring tape, you can use a piece of string or fabric to then lay against a ruler or standard measuring tape for reference.

Q: My hat doesn’t fit quite right, what do I do?

At this time we do not offer exchanges but will be happy to provide a refund or store credit for any items that don’t work out. A new order can be placed at any time through our website if you'd like a different size, color or style. Please see the Help Center page for further information about our return policy.

If you are in-between sizes, we suggest locating a local hat shop to inquire about adjustments. For hats that are slightly too large, you can also find hat resizers online for purchase. Brixton does not sell hat resizers directly, nor do we offer any hat customization.

Q: How do I determine my size in Brixton apparel?

All of Brixton’s Men's and Women's apparel sizing are based upon the measurements indicated on the Sizing page.

Hat Care

Q: How do I store/care for my Brixton hat?

To keep your Brixton hat in optimal condition and prevent fading, store woven, felt and straw headwear out of direct sunlight (fading will occur if colored felt is exposed to sunlight over time). Stuff the crown of your hat with tissue paper to keep the brim supported when storing over a long period of time.

Some hat brims may bend or warp if not hung up or kept on a flat surface. Felt and straw hats can be re-shaped using steam, however we suggest locating a professional to assist you before trying this at home.

Spot clean your hat with a cloth, dampened with warm water if it becomes soiled. Please do not use any harsh, cleaning chemicals as this may damage the original quality of the hat. Allow to air dry by placing it in an open space. Please do not dry hats by putting in the dryer or using high heat, as this may also damage the quality of the hat.

We do not recommend dry cleaning your hat as some interlinings and brims may become distorted.

Brixton will not be held responsible for replacing hats that are damaged by water, sunlight, soiling or other wear & tear issues caused by the owner. If your hat arrives damaged or defective, please reference our Damages policy for more information on how to proceed.

Visit any of our Brixton store locations to get your headwear refreshed. We offer customization and care services to meet your needs.

Damaged & Defective Items

Q: What do I do if my item arrives damaged?

Customer service will gladly assist you with a return or exchange of any item purchased on the Brixton website if it arrives damaged or defective (inventory limitations may apply).

We may require you to send images of the damage or further information. In some cases, we may request that you return the defective product to us before a replacement is sent out to you. Replacements will be provided at the discretion of Brixton.

For damaged or defective items purchased through one of our retailers, please contact the retailer directly.